Terms of service
Last updated 17 October 2026
These terms cover the Magpie website and the Magpie receptionist service for contractors. Your signed order, if you have one, adds the specifics of your plan.
The service
Magpie provides an AI receptionist that answers calls for your business, takes job details, books work into the schedule you connect, rings you on emergencies you define, and rings back callers as described on this site. We set it up for you and tune it during your first 30 days.
What you are responsible for
- Giving us accurate information about your services, prices, service area, hours and what counts as an emergency, and telling us when it changes.
- Your call forwarding, and the phone numbers you ask us to ring you on.
- Honouring the bookings the receptionist makes, or declining them on the crew board so the customer can be offered another time.
- Keeping your own job software account in good standing if you connect one.
What the receptionist will not do
- Quote repair prices over the phone, or promise an arrival time on your behalf.
- Claim to be a person when somebody asks.
- Treat a gas smell, a carbon monoxide alarm, a burning smell or a downed power line as a booking. She tells people to get out and call 911 first.
She is not an emergency service. She does not replace 911, and callers are told to call 911 when a situation needs it.
Fees
The plan: Magpie is a monthly subscription at the price shown on the pricing page. There is no contract. You put a card down through Stripe, our payment processor, before your line goes live, and then pay each month on the same date until you cancel. We never see or store your card number.
Free trial: when the pricing section shows a free trial, nothing is charged until the free days end. The first monthly charge is taken then. Cancel before it and you are never charged.
Cancelling: cancel any month from the billing link in your welcome message, or by telling us. The service runs to the end of the month you have paid for and is not charged again. Your own phone number is never affected — you switch your forwarding off with the code in your welcome message.
Money back: if Magpie has not earned its keep in your first 30 days, tell us within those 30 days and we refund everything you have paid, in full, to the card you paid with.
Older offers: a shop that joined on an earlier offer — such as a founding free period — keeps the terms it signed up on until it moves to the plan.
Calls and consent
When you ask us to call you through this website, you agree to be called at that number by an automated AI voice assistant. Say "stop calling" on any call and your number is blocked immediately.
Text messages
Magpie call notes. When a business signs up, its owner and the people they name can agree to receive text messages from Magpie about that business’s calls: call notes, alerts and account messages. Callers are never texted from Magpie’s own number. Message frequency varies with the number of calls. Message and data rates may apply.
A business’s texts to its customers. A business using Magpie may text its own customers about the service request they phoned in — visit confirmations, reminders, on-the-way notes, changes, and a review link after the work — from its own registered texting number. Callers are told on the call and can say no. Message frequency varies with the request, usually two to four texts; a caller who didn’t book and said yes to a call back or a text may get up to four follow-up texts about that request over one week. Texts about other work a customer is due for go only to customers who agreed in writing. Message and data rates may apply. Reply STOP to that number to stop, HELP for help.
Reply STOP to any message to stop receiving texts; reply HELP for help, or use the Book a call page. Agreeing to texts is never a condition of buying anything. Carriers are not liable for delayed or undelivered messages. Our privacy policy explains how numbers are handled: they are never sold or shared for marketing.
Availability
We work to keep the line answering around the clock, but phone networks and the services we rely on can fail. Magpie is provided without a guarantee of uninterrupted service, and to the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.
Changes and contact
If these terms change, the new version will be posted here with a new date. Questions: email us at the address on our contact page.
Who runs Magpie
Magpie is a sole proprietorship. Its owner’s legal name, mailing address and email are on our contact page — write to that email with any question.