Magpie help
Everything an owner needs, in plain steps. Stuck on any of it? Call or text Magpie at (385) 263-3260 — we'll know it's you, and what you need reaches the team straight away.
Showing the steps for your Magpie line .
Send the calls you miss to Dana
Your customers keep calling the number they already know. When you can't pick up, the call goes on to your Magpie line and Dana answers. You set that once, on your own phone. Pick your phone company:
On a cell phone
Verizon (cell)
- From your business cell, dial *71 555 010 0199 and press Call. Wait for the beep, then hang up.
- That sends unanswered and busy calls to your receptionist, day and night.
- To undo it later: dial *73.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
AT&T (cell)
- From your business cell, dial **004* 555 010 0199 # and press Call. You'll hear a short message — that means it's on.
- That sends unanswered, busy and switched-off calls to your receptionist, day and night.
- To undo it later: dial ##004#.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
T-Mobile (cell)
- From your business cell, dial **004* 555 010 0199 # and press Call. You'll hear a short message — that means it's on.
- That sends unanswered, busy and switched-off calls to your receptionist, day and night.
- To undo it later: dial ##004#.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
On a desk phone or office system
Spectrum Business
- Lift your desk phone, wait for the dial tone, press *92, then dial 555 010 0199 and #. Wait for the confirmation.
- Unanswered calls now go to your receptionist, after hours included.
- If it does not take, sign in to Spectrum Business Voice Manager and switch on "Forward No Answer Calls To" with the same number. Some accounts need that first.
- To undo it later: press *93.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Comcast Business
- Lift your desk phone, wait for the dial tone, press *92, then dial 555 010 0199.
- Unanswered calls now go to your receptionist, after hours included.
- If it does not take, Comcast Business can switch it on for you: ask them to forward calls that aren't answered after about 20 seconds (4 rings), and all calls after hours, to (555) 010-0199.
- To undo it later: press *93.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
AT&T Business
- Call AT&T Business support (the number on your bill) and ask them to forward calls that aren't answered after about 20 seconds (4 rings), and all calls after hours, to (555) 010-0199.
- It is a two-minute change on their side. AT&T Business lines often cannot do it with a code.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Verizon Business
- Sign in to your Verizon Business account, open your phone line's call forwarding, and set "No answer" forwarding to (555) 010-0199.
- If you cannot find it, call Verizon Business support (the number on your bill) and ask them to forward calls that aren't answered after about 20 seconds (4 rings), and all calls after hours, to (555) 010-0199.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
RingCentral
- Sign in to the RingCentral admin portal and open your main line or user.
- Under Call Handling & Forwarding, set "When I don't answer" to forward to the external number (555) 010-0199, after about 4 rings.
- Do the same in your After Hours rules, so evening calls go to (555) 010-0199 too. Save.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Vonage Business
- Sign in to the Vonage Business admin portal (my.vonagebusiness.com) as an administrator.
- Phone System → Extensions → your main extension → Call Forwarding: switch Forward Calls on and choose "Send to Ext. or Number": (555) 010-0199. Pick "Use Caller ID" so your receptionist sees who is calling. Save.
- For evenings, set your after-hours schedule (Virtual Receptionist → Schedules) to send calls to (555) 010-0199.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Ooma Office
- Sign in to Ooma Office Manager.
- Open your main number's call flow and set calls that aren't answered — and your after-hours calls — to forward to (555) 010-0199. Save.
- If you cannot find it, call Ooma support (the number on your bill) and ask them to forward calls that aren't answered after about 20 seconds (4 rings), and all calls after hours, to (555) 010-0199.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Google Voice
- Google Voice can only forward to a number it has verified with a code, so it cannot send calls straight to your receptionist.
- The simple fix: use your receptionist's number, (555) 010-0199, as the number on your website and Google listing.
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
Another phone company
- Call your phone company's business support (the number on your bill) and ask them to forward calls that aren't answered after about 20 seconds (4 rings), and all calls after hours, to (555) 010-0199.
- Every business phone company can do this. It is usually called "forward on no answer".
Then call your business number from another phone, let it ring, and listen: your receptionist answers.
On an iPhone: turn off Live Voicemail
Live Voicemail answers missed calls itself, so they never reach Dana. Turn it off: Settings > Apps > Phone > Live Voicemail.
Test it
From another phone, call your business number and let it ring. When Dana answers, you're done — your app shows a green tick the moment a real missed call reaches her. Calling the Magpie number straight doesn't count: that skips your phone.
Turn it off
Verizon cell: dial *73. AT&T or T-Mobile cell: dial ##004#. Spectrum or Comcast desk phone: press *93. Anything else: undo the same setting you changed, or ask your phone company to turn off "forward on no answer".
Your app
- Jobs and notes: every call Dana takes lands here, with who called, what they need and their number to tap.
- Your team: add the people who should get notes and emergencies, and who's on call each day.
- Alerts: turn on pings so your phone buzzes when a job comes in.
- Lost the link? Call or text us and we'll send it again.
Your plan and card
Update your card, see your invoices or change your plan on Stripe's secure page. We never take card numbers by phone.
If a card payment fails, your line keeps answering for 7 days while you update it, and we email you. Cancel any time — no contract.
Who to call
Call or text Magpie at (385) 263-3260 — we'll know it's you, and what you need reaches the team straight away.
Setting up forwarding and want someone on the phone with you? Call Robin at (385) 340-6901 — Robin walks you through it, any time.