One receptionist. Eight trades.
The words she listens for, the questions she asks, the calls she treats as emergencies and the one safe thing she tells a caller all change with your trade. Everything else is tuned to your company.
Plumbing
Burst pipes, backed-up drains and dead water heaters — answered on the first ring, booked, or put straight through to you.
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HVAC
No heat, no cooling, tune-ups and replacements — and a gas smell is a get-out call, never a booking.
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Electrical
Outages, tripping breakers, panels and EV chargers — with safety-first intake on anything that smells like burning.
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Roofing
Leak calls and storm surges answered all night, inspections booked, and nobody talked up a wet ladder.
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Solar
Quote requests answered while interest is hot, system problems sent to service, and never a promised saving.
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Residential Cleaning
Recurring, deep and move-out cleans, with the bedrooms, bathrooms, pets and deadline on the ticket.
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Pest Control
Ants to wasps to rodents, qualified by what, where and how long — and a swelling sting is a 911 call first.
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Garage Door Repair
Broken springs and stuck doors booked fast, a trapped car flagged — and nobody told to touch a spring.
View industry pageSame receptionist. Different emergencies.
What rings your cell by default, and what she does before anything else. Every line below is the rule she runs on — you change the first column during setup.
| Trade | Rings your cell by default | Before anything else |
|---|---|---|
| Plumbing | Burst or actively leaking pipes, no water at all, sewage backing up, or anything involving water near an electrical panel. | While help is coming: where the shutoff usually is, kill the breaker, stay out of standing water. |
| HVAC | No heat when it is freezing outside, no cooling in dangerous heat, a gas smell, or a carbon monoxide alarm going off. | Gets everyone safe first when they smell gas, or a carbon monoxide alarm is going off. |
| Electrical | A burning smell or sparking anywhere, a breaker panel that is hot to the touch, exposed live wires, or the whole house losing power. | Gets everyone safe first when they smell burning, or see smoke or sparks from the panel, a wall, or an outlet. |
| Roofing | Water coming in right now, a tree or limb through the roof, a ceiling sagging with water, or storm damage with more weather coming. | Gets everyone safe first when a tree has come through the roof, or a power line is down on or near it. |
| Solar | Panels loose, cracked or blown off the roof, wiring hanging down or damaged after a storm, or a battery system showing an alarm. | Gets everyone safe first when they see smoke, sparks or flames, or smell burning, from the panels, the inverter, a battery or the wiring. |
| Residential Cleaning | A move-out, closing or rental turnover due within two days, or a same-day clean before guests, a showing or an inspection. | While help is coming: have the landlord's or agent's move-out checklist ready to send, and know how the cleaner will get in. |
| Pest Control | Bees, wasps or hornets inside or stinging people, a bat, snake or wild animal loose inside the house, or rodents in a kitchen or nursery. | Gets everyone safe first when someone stung is struggling to breathe or swelling in the face or throat, someone was bitten by a bat, snake or wild animal, or a bat was in a room where someone slept. |
| Garage Door Repair | A door stuck open so the house cannot be locked, a car trapped inside that is needed today, or a door off its track, hanging crooked or with a snapped cable. | Gets everyone safe first when the door has fallen or is hanging off its cables, or someone is hurt or pinned under it. |
Ready to hire the receptionist that never misses a call?
Hear her answer as your shop in your browser right now — no signup, no card. Or book fifteen minutes with Tom and get a straight answer on whether it's worth it for you.